If you are not 100% satisfied with your purchase, simply return it for a refund. You can return your purchase for up to 14 days from the date of purchase.
Your refund will have shipping charges deducted. (This includes items that were ordered that were free of delivery charges). Your refund will not include shipping charges that you may incur when sending sunglasses back to us. All return shipping costs are the responsibility of the customer.
The product(s) will be inspected upon receipt. All returns must be in the condition you received and in the original box and/or packaging (including invoice) for full credit to be issued. No credit or exchange will be issued if the product shows signs of usage. Our guarantee does not cover accidental damage or damage caused by the customer. Once we have received your return at our warehouse, we will refund to your credit card and send you an email stating that your return is completed. Credits normally take 3-5 business days to appear on your credit card statement.
You can exchange your purchase for up to 14 days from the purchase date. All product exchanges should include the original invoice and be mailed to the address noted above. Please send us an email immediately to specify the style and colour you would like to exchange your sunglasses for so we can place the new pair on hold for you. We will charge or refund any difference plus freight.
The product(s) will be inspected upon receipt. All exchanges must be in the condition you received and all original packaging (including the invoice) must be in place. No exchange will be issued if the product shows signs of use. Exchanges will be sent as soon as we receive the original order.
We are always here to help, if you have questions call our customer service team during normal business hours at 02 9669 3636 .
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